Shipping policy

Last Updated: October 23, 2026

Thank you for shopping with Mars Men. This Shipping Policy explains our general order processing, shipping, tracking, and delivery procedures.

1. Order Processing

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, order verification, public holidays, and order volume.

An order confirmation email provides details of the purchase but does not necessarily indicate that the order has already been dispatched.

2. Shipping Destinations

Shipping availability depends on the destination and the options offered during checkout.

Customers should provide a complete and accurate shipping address when placing an order.

If delivery to a selected destination is unavailable, we will contact the customer where appropriate to discuss available options.

3. Delivery Estimates

Delivery times vary according to the destination, shipping method, carrier, and order processing requirements.

Any available delivery estimates will be presented through the relevant product information, checkout, or order communications.

Delivery estimates are not guaranteed unless expressly stated otherwise and required to be honored under applicable law.

Delays may occur due to carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Fees

Applicable shipping charges and available delivery options will be displayed at checkout before payment is completed.

Any shipping promotion or free-shipping offer is subject to the conditions communicated with that offer.

Customers should review the final order total before completing their purchase.

5. Order Tracking

Tracking information will be provided by email when available.

Please allow time for the shipping carrier to register the tracking number and update the shipment status.

If tracking information is unavailable or has not updated for an extended period, please contact cicontealberto685@gmail.com with your order number.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

The applicable charges and responsibility for payment depend on the shipping arrangement and local regulations.

Customers should review any applicable import requirements before completing an international purchase.

7. Address Changes

If you need to correct your shipping address, please contact us as soon as possible.

Address changes cannot always be accommodated after an order has been processed or dispatched.

Mars Men is not responsible for delays caused by inaccurate or incomplete shipping information to the extent permitted by applicable law. This does not limit any mandatory rights available to customers.

8. Delayed, Lost, or Missing Packages

If your package is delayed, appears to be lost, or is marked as delivered but cannot be located, please contact our support team.

We will review the available tracking information and help determine the appropriate next steps.

Any resolution will be handled in accordance with the circumstances, applicable shipping arrangements, and consumer protection requirements.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, please contact cicontealberto685@gmail.com.

Include your order number, a description of the issue, and supporting photos where available.

We will review your request and provide an appropriate resolution in accordance with our policies and applicable law.

10. Contact Information

For questions about shipping, delivery, or order tracking, please contact:

Mars Men
Email: cicontealberto685@gmail.com