Refund policy
Last Updated: October 23, 2026
At Mars Men, we value our customers and aim to provide a clear and straightforward shopping experience. This policy explains the conditions and procedures for returns, refunds, and exchanges for purchases made through our online store.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items should be unused, in their original condition, and accompanied by their original packaging where applicable. Proof of purchase or an order confirmation may be required.
Certain items may be subject to return restrictions where permitted by applicable law. Any applicable restrictions will be communicated before purchase where required.
Nothing in this policy limits mandatory consumer rights.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: cicontealberto685@gmail.com
Please include your order number, the item you wish to return, and the reason for your request.
If your item arrives damaged, defective, or incorrect, please provide relevant photos where possible to help us review your request.
Please wait for return instructions before sending any item back.
3. Return Shipping
For returns due to a change of mind, customers are generally responsible for return shipping costs, unless otherwise required by applicable law or agreed upon by Mars Men.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.
Original shipping charges are generally non-refundable unless required by applicable law.
4. Refunds
Once a returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, the refund will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
If a refund has been approved but has not appeared within the expected processing period, please contact your payment provider or reach out to our support team for assistance.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact cicontealberto685@gmail.com.
Include your order number and a description of the issue. We will review the information and work toward an appropriate resolution in accordance with applicable law.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be accommodated once an order has been processed or dispatched. If an order cannot be canceled, you may request a return in accordance with this policy and applicable law.
7. Exchanges
If you would like to exchange an item, please contact our customer support team before returning it.
Exchange availability depends on product availability and the circumstances of the request.
8. Contact Information
For questions about returns, refunds, or exchanges, please contact:
Mars Men
Email: cicontealberto685@gmail.com